Frequently Asked Questions

Browse the collection, add what you love to your bag, and go to checkout. You enter your delivery details, choose a payment method and confirm. A confirmation email follows shortly after.

All major credit and debit cards (Visa, Mastercard, American Express) as well as Apple Pay, Google Pay, PayPal and Shop Pay. Payment is processed securely and we never store your card details.

Prices are shown in your local currency based on your location. Your payment provider may apply its own exchange rate, so the final amount charged can differ slightly.

Email us as soon as you can with your order number and we will do our best. Once an order has been dispatched we can no longer change or cancel it — you can return the piece once it arrives.

Yes. Payments are processed through secure, encrypted providers. We never see or store your full card details; they go straight to the processor.

Worldwide. If your country is not available at checkout, email us and we will tell you whether we can make an exception.

Orders are dispatched within 1 to 3 business days and most arrive within 5 to 8 business days. Times vary by destination and you see an estimate at checkout.

Complimentary above €50, and €4.99 below that. You see the exact amount in your own currency at checkout.

Yes. Once your order is dispatched you receive a confirmation email with a tracking link. Please allow up to 48 hours for tracking to become active.

Inside the EU all applicable taxes are included in the price you see. Outside the EU your parcel may attract local duties or customs fees, which are the responsibility of the recipient.

Pieces can be returned within 30 days of delivery, unused, in their original condition and packaging. Customers in the European Union also have a 14-day right of withdrawal from the day the order is received.

Email us with your order number inside the returns window. Once approved we send instructions and a prepaid return label. When we receive and inspect the piece we process your refund.

Return shipping is free once your return is approved — we send a prepaid label, so sending an eligible piece back costs you nothing.

We are sorry. Email us within 7 days of delivery with your order number and a photo, and we will arrange a replacement or a full refund at no cost to you.

Once we have received and inspected the piece, refunds are processed within 10 business days to your original payment method. Your bank or card provider may take a further two to three business days to post it.

Every piece is photographed in the same light, so what you see is what arrives. Colours and textures can look slightly different across screens, and natural variation between pieces is part of how they are made.

Materials vary by piece — real-touch silk, latex and permanent botanicals. The details panel on each product page lists what that piece is made from.

Dust with a soft brush and keep out of prolonged direct sun. No water, no pollen, nothing to replace.

Kept out of direct sun they hold their colour for years. That is the whole point of a permanent botanical.

No, you can check out as a guest. An account makes it easier to track orders, save your details and see your history.

Email fleurineshop@outlook.com. We aim to reply within 24 hours, Monday to Friday, 9am to 6pm CET. We are a small team, so please bear with us in busy periods.